Shipping policy

Shipping Policy

Thank you for shopping with Shop Rolez. We work to process and ship orders as quickly as possible.

Order Processing

Orders require processing before shipment. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery

Estimated delivery is typically 7–12 business days after shipment. Delivery times are estimates and may vary depending on your location, carrier conditions, holidays, weather, customs, or other circumstances outside our control.

Tracking

When tracking information is available, it will be sent to the email address provided at checkout. Please allow time for the carrier's tracking system to update after receiving your tracking number.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Lost or Delayed Packages

If your tracking has not updated for an extended period or you believe your package may be lost, please contact us with your order number so we can review the shipment and assist you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos or video of the item and packaging so we can review the issue.

Questions

If you have questions regarding your shipment, please contact Shop Rolez through our Contact page.